Management features
Because the management features in the online demo are secured behind admin privileges here is a presentation of the features that are available to maintain the webshop.
Basic setup features
User management
Creating and managing users is an easy task. All users must choose their own password after clicking a password (re)set link, so there is no unsafe e-mailing of default passwords.
You can create multiple admin users for your employees, so everyone may be able to process orders, inquiries, etc.
In case a user needs your support and you need to see what the user is struggling with, admin users are able to log in as another user.
Delivery methods
Add the delivery methods that you want to offer your customers in the checkout process. You can set your preferred delivery method as default. You may also disable a delivery method if you need to.
Currency conversion
GEV bills in euros. If your company is billing in another currency, you can maintain exchange rates between euros and the currency from your configuration.
Changing the exchange rate is only a matter of entering a new rate, and if you wish to, put an increase on it. This will take effect immediately.
If you'd like to increase GEV's gross prices within the eurozone, you can achieve this by setting a rate of 1 and add your increase.
Support for your daily business
Orders dashboard
In your orders dashboard all new orders are displayed in blue. Clicking one, opens it for processing and even creating drop shipments. After an order is marked as processed, it is displayed in green.
When processing an order, you enter the order details into your ERP system. For now, this is a manual activity. Depending on the ERP system you are using, it might be possible to automate this.
Creating a drop shipment is a short version of ordering at GEV-online. All address and product details are already available from your customer's order. You only need to the purchase reference from your ERP system, set the desired delivery method and choose if partial delivery is allowed or not.
Inquiries
The list of inquiries can contain records with three different statusses: open (blue), reopened (yellow) and closed (green). If an inquiry has unread messages, an envelope appears before the subject.
Opening the inquiry displays the message and brief information on the item. You may choose to respond to your customer from here, or regular e-mail, etc. After the inquiry is answered, you can close it.
You can add a response to the inquiry by typing a message and press the submit button. Responses are placed below the initial message, latest response first. Adding a new response, automatically reopens an inquiry.
Coupons
If you need to refund your customer but you do not wish to send a credit note, you can issue a coupon. By default, a five character code is generated randomly. Find your customer in the 'available to' field, set the value, an optional minimum order amount and an optional expiry date. The coupon can only be redeemed once.
For promotional campaigns, coupons can be issued for all users. In this case, you may wish to change the coupon code to match the campaign, ie YEARENDBONUS2016. The coupon can be redeemed once per user.
If, for whatever reason, you wish to revoke a coupon that is valid, you can push the trash button. Users trying to redeem the coupon will get a warning that the coupon cannot be used anymore.
